BuzzDesk puts a support agent on your storefront that answers from your real store data: where an order is, what your return policy says, whether the blue one is in stock. Anything it cannot answer goes to your inbox.
Made for OpoShop stores · runs on your own AI key · no order changes without your approval
Why BuzzDesk
BuzzDesk looks things up in your store before it answers. When it does not have the fact, it is told to say so and pass the conversation to you, because a made-up return window costs you money.
Reads the real order: its status, every shipment, the carrier, the tracking number and link, when it shipped and when it landed.
Paste your returns, shipping and FAQ text once. Policy questions are answered from that text, and questions it does not cover are passed to you.
“Does it come in blue?” “Is the medium back?” Answered from the live stock of each size and colour, so nobody is told to buy something that’s gone.
A shopper must give the email on the order and the order number before anything is revealed. No one reads a stranger’s order.
Address fixes and cancellations are drafted for you with a clear before-and-after. Nothing is written to an order until you tap approve.
Bring your own OpenAI or Claude key. You pay them directly for what the chat uses, with a daily limit you set. BuzzDesk adds nothing on top.
How it works
An OpenAI or Claude developer key, with a little credit on it. It’s encrypted the moment it lands and never shown again.
Paste your returns and shipping text, press one button, and the chat bubble appears on your storefront, named after your store.
It answers the routine questions by itself. Anything it cannot answer, and every order change, lands in your inbox marked as waiting on you.
A storefront chat is anonymous. Nothing about a browser proves who’s typing. So BuzzDesk asks for the email used at checkout and the order number, and reveals nothing until they match that exact order.
So I can be sure I’m talking to the right person, enter the email you ordered with and your order number.
When a shopper needs an address fixed or an order cancelled, BuzzDesk writes the request and stops. You see exactly what would change, and only your tap writes it, and only while the order hasn’t shipped.
Change the shipping address on VXK41PQ
Conversations BuzzDesk answers by itself never interrupt you. What’s left is a short list with the ones waiting on you marked. Open one, read the whole thread, reply as your store, done.
Plainly
It answers
Where an order is, with the carrier and tracking link. What your returns and shipping text says. Whether a size or colour is in stock.
It asks you first
An address fix or a cancellation is written up as a request. Nothing changes on the order until you approve it, and only before it ships.
It leaves to you
Refunds, returns and exchanges, anything your policies do not cover, and any shopper who asks for a person. Those go to your inbox.
FAQ
About an order, it can only repeat what it read from that order in your store. For policies and stock it is told to answer only from your policy text and your live stock, and to pass the shopper to you when it does not have the fact. If a reply used no source and still states a number, a price or a link, that reply is held back and the shopper is passed to you. Every AI reply that used no source is marked in your inbox so you can check it.
No. A conversation sees nothing about any order until the shopper supplies both the email used at checkout and the order number, and they match exactly. After that the conversation is tied to that single order, and the assistant has no way to fetch a different one. A verified chat locks again after 30 minutes without activity, so the next person on a shared computer starts with an empty chat.
Never. It can only write up a change for you, showing the order before and after. Your approval is the only thing that writes to an order, and the order is checked again at that moment. If it has shipped since, the change is refused. Cancelling an order this way does not refund the payment. You do that in OpoShop.
Three things, plainly: it can’t see emails a shopper sent you separately; it can’t open or process a return, refund or exchange (it explains your policy and passes it to you); and it can’t change anything on an order that has already shipped.
You do, directly to OpenAI or Anthropic, using your own key and at their prices. BuzzDesk adds nothing on top. You set a daily ceiling, and past it shoppers are handed to you instead of spending more.
What sits on your page is a small corner bubble in its own fixed layer. It also adds a short question box under the buy button on product pages and an Ask about this order button on the shopper’s account page, and you can switch either off. It never restyles anything in your theme. It never appears on checkout and never runs in your theme editor, and if it can’t load it renders nothing at all. The larger chat panel opens only when a shopper taps the bubble, and closes again in one tap.
Keep doing it. BuzzDesk takes the repetitive questions and leaves you the ones worth your time. Every conversation, including the ones it answered, is in your inbox to read.
Install from the OpoShop App Store, connect your AI key, and press one button. Your shoppers get answers while you sleep.
Get it on the OpoShop App Store →