BuzzDesk puts a support agent on your storefront that answers from your real store data — where an order is, what your return policy actually says, whether the blue one is in stock. Not a canned FAQ bot. Not a guess.
Built for OpoShop · trusted by independent stores
Why BuzzDesk
Every answer traces back to something real in your store. If BuzzDesk doesn’t have the fact, it says so and hands the conversation to you — because a made-up return window costs you money.
Reads the real order: its status, every shipment, the carrier, the tracking number and link, when it shipped and when it landed.
Imports your own returns, shipping and FAQ pages, then quotes them. It never improvises a policy you don’t have.
“Does it come in blue?” “Is the medium back?” — answered from live per-variant availability, so nobody is told to buy something that’s gone.
A shopper must give the email on the order and the order number before anything is revealed. No one reads a stranger’s order.
Address fixes and cancellations are drafted for you with a clear before-and-after. Nothing is written to an order until you tap approve.
Bring your own OpenAI or Claude key. You pay them at cost with a daily ceiling you set — we never mark up a token or resell you AI.
How it works
OpenAI or Claude, whichever you already use. It’s encrypted the moment it lands and never shown again.
BuzzDesk reads your returns and shipping pages, names itself after your store, and puts the chat bubble on your storefront.
It answers the routine questions on its own. Anything it can’t ground — or any order change — lands in your desk with a lamp on it.
A storefront chat is anonymous. Nothing about a browser proves who’s typing. So BuzzDesk asks for the email used at checkout and the order number, and reveals nothing until they match that exact order.
So I can be sure I’m talking to the right person, enter the email you ordered with and your order number.
When a shopper needs an address fixed or an order cancelled, BuzzDesk writes the request and stops. You see exactly what would change, and only your tap writes it — and only while the order hasn’t shipped.
Change the shipping address on VXK41PQ
Conversations BuzzDesk handles end-to-end never interrupt you. What’s left is a short stack with a lamp on the ones waiting — open one, read the whole thread, reply as your store, done.
Loved by merchants
“Nine out of ten emails were ‘where’s my parcel’. Now they get the tracking number in the chat before they’ve finished typing. I only see the ones that actually need me.”
“I was nervous about letting AI near orders. The approval screen sold me — it shows me the old address and the new one, and nothing moves until I say so.”
“It quotes my actual returns page instead of making something up, which is exactly what I wanted. And it runs on my own OpenAI key — pennies a day.”
FAQ
It can only state facts that came back from a real read of your store — the order, your policy pages, your product stock. If a tool didn’t give it the fact, it doesn’t have it, and it hands the conversation to you rather than guessing.
No. A conversation sees nothing about any order until the shopper supplies both the email used at checkout and the order number, and they match exactly. After that the conversation is pinned to that single order — even the assistant has no way to fetch a different one.
Never. It can only draft a change for you, with a plain before-and-after. Your approval is the only thing that writes to an order, and the order is re-checked at that moment — if it has shipped since, the change is refused rather than applied.
Three things, plainly: it can’t see emails a shopper sent you separately; it can’t open or process a return, refund or exchange (it explains your policy and passes it to you); and it can’t change anything on an order that has already shipped.
You do, directly to OpenAI or Anthropic, using your own key — typically well under a cent per answer. We never mark it up or resell you AI. You set a daily ceiling, and past it shoppers are handed to you instead of spending more.
What sits on your page is a small corner bubble in its own fixed layer. It never moves or restyles anything in your theme — remove it and your page measures pixel-for-pixel identical. It never appears on checkout and never runs in your theme editor, and if it can’t load it renders nothing at all. The larger chat panel opens only when a shopper taps the bubble, and closes again in one tap.
Keep doing it. BuzzDesk takes the repetitive questions and leaves you the ones worth your time — and every conversation, including the ones it answered, is in your desk to read.
Install from the OpoShop App Store, paste your AI key, and press one button. Your shoppers get answers while you sleep.
Get it on the OpoShop App Store →